1.1 Use of the online store service implies the user’s acceptance of these Terms and Conditions. We recommend you read them carefully before making a purchase. AFEX SUNS, S.A. reserves the right to modify these Terms whenever it deems necessary, and the new Terms will take effect from the date they are published on this site.
1.2 This Website is operated by AFEX SUNS, S.A., hereinafter AFEX SUNS, S.A., with its registered office for the purpose of correspondence regarding this website in P.I. La Ferreria, c/Metall, 6 - 8, 08110, Montcada i Reixach (Barcelona)
In these General Terms and Conditions, the following concepts correspond to the meanings indicated below: ‘Services’ refer to all functions, facilities, applications, information and other services available via this website. ‘Conditions’ are the general conditions and requirements. The words ‘User’ and ‘You’ refer to any person who accesses this site, with or without authorisation from AFEX SUNS, S.A., or uses this site, regardless of whether or they are a registered user of this website or a subscriber or registered user of a service offered on this website. This website includes the web page (home page and Internet pages on which it is based) and other compilations of information and/or applications operated by AFEX SUNS, S.A. which are accessible through access devices such as personal computers, laptops, mobile phones, PDAs, digital cameras, televisions or other network devices, through networks with physical or wireless connections or (including the Internet and networks accessible through Wireless Application Protocol or similar technologies), and where these Terms and Conditions are published, or explicit reference is made to them, together with a request for acceptance of said Terms and Conditions by the user.
1.3 Any claims must be sent to the address indicated as the Company’s registered office.
1.4 These General Terms and Conditions govern the sale of products and services offered by AFEX SUNS, S.A., the advertising on the site aimed at users, and the rights and obligations of the parties arising from such transactions.
2.1 Users of the AFEX SUNS, S.A. website have free access to the public information contained therein, though AFEX SUNS, S.A. reserves the right to restrict access to information, promotions, and special offers for registered customers. The public information contained on the AFEX SUNS, S.A. website refers to both the company AFEX SUNS, S.A. and the brands, products, logos, etc. of products and services offered, and it is protected under intellectual and industrial property laws. The user is therefore not permitted to copy, transmit, transfer, dispose of or use such information without the express consent of AFEX SUNS, S.A. Access to the services offered does not imply the waiver, transmission or total or partial transfer by AFEX SUNS, S.A. of the intellectual and industrial property rights; nor does it grant the right to use, alter, exploit, reproduce, distribute or publicly communicate this content without the prior and express written authorisation of the respective holders of the rights. However, the user has the right to view and obtain a personal copy of such content, provided that such right is exercised according to the principles of good faith and that the intellectual and industrial property rights of the holder remain unaffected, and that the content is used exclusively for the personal information of the user and not for commercial purposes. Liability for the use of material contained on this website and protected by the intellectual and industrial property rights of third parties for illegal purposes, or the use of which violates morality, honour, or privacy, rests solely with the user, exempting AFEX SUNS, S.A. from any liability arising from such conduct.
2.2 Before purchasing any of the products offered by AFEX SUNS, S.A. the user must first register their details. Personal data provided by customers that are fraudulent or false may be considered a crime of falsification of commercial documents. After registering for the first time, AFEX SUNS, S.A. will provide the user with a login and password to facilitate future purchase transactions. In such case, the client may choose their own login and password, provided that these are available and not already taken by other customers. It is not permitted to use logins or passwords that include content that is immoral, offensive, insulting, discriminatory or that contravenes applicable laws, or which refers to brands, products or names protected by intellectual and industrial property laws, or which are contrary to the rights to privacy, honour and self-image. The customer undertakes to ensure the confidentiality of their own login and password. AFEX SUNS, S.A. is not liable for misuse or negligence on the part of the customer in fulfilling their obligation of confidentiality with regard to their passwords.
3.1 AFEX SUNS, S.A. reserves the right to change the price of products and services offered on its website unilaterally at any time. The price will be that shown at the time of placing the order. Shipping costs will be added to the price of the product and will vary according to the delivery location and the size of the product.
3.2 Delivery of the order is subject to the product advertised being in stock and its availability while stocks last. AFEX SUNS, S.A., in its commitment to quality and customer service, endeavours to make the advertised products available at all times. However, in the event that exceptional circumstances of interactive multiple orders or other circumstances cause the product to run out of stock, the order and the contract agreed between the parties will no longer be valid under this termination clause and the customer will be refunded in full in the case of prepaid orders, and neither party shall be entitled to claim compensation in respect of breach of contract, consequential damages or loss of profits.
3.3 Payment methods: the following payment options are accepted: Pre-payment: By credit card or cash deposit / bank transfer of the full amount to the bank account of AFEX SUNS, S.A., as indicated on its website. For both forms of prepayment, the order number to which the payment relates must be expressly stated.
3.4 Product delivery period: a period of approximately 10 days is established for the delivery of the product, starting from the time the order is placed and payment of same is verified. For prepaid orders without proof of payment within the delivery period agreed when placing the order, the 10-day delivery period will start once AFEX SUNS, S.A. has received reliable confirmation of payment. The delivery period for the goods depends on the location where they are to be made available to the customer.
3.5 In the event of a delay in delivery of more than 20 days after the estimated period for receiving the product, agreed when placing the order, and providing that this delay is attributable to AFEX SUNS, S.A., the customer, by means of a prior written claim (letter, fax or e-mail), may unilaterally cancel the order and receive a refund of the amount paid in the case of pre-payment.
3.6 Delivery method and location. The order will be delivered to the address indicated by the customer at the time of ordering. A subsequent change to the delivery location requested by the customer may incur additional costs on top of the purchase price, which will be charged to the buyer. The goods will be delivered to the customer by a transport company, along with the delivery note which will contain information identifying the customer, the order and the number of packages in the shipment. The goods are insured against transport, loss and handling risks at all times. If, at the time of delivery, the customer finds errors in the goods received, or if they are visibly damaged, they must note these circumstances on the delivery note and inform AFEX SUNS, S.A. in writing within 24 hours (e-mail email@example.com), via the customer service section on the website or to the company’s registered office. In any event, the customer must check that the goods have been delivered in perfect condition. Any claims made 24 hours after delivery will not be accepted. Goods which have not been delivered within seven working days from the time they leave the facilities of AFEX SUNS, S.A., through no fault of the seller, will be returned to them, and the amounts paid in the case of prepaid orders will be refunded. AFEX SUNS, S.A. supplies the products offered on the Website only to the Iberian Peninsula and Balearic Islands. Orders outside these areas cannot be processed.
4.1 Discontinued products Discontinued products are those which are no longer in production and do not form part of the current product range of AFEX SUNS, S.A. owing to a change in the product model or type. All these products offered by AFEX SUNS, S.A. are guaranteed for 2 years from the original purchase date. The warranty does not cover malfunctions caused by inappropriate use of the device, incorrect installation, or by keeping it in places unsuitable for its safe storage; breaks; software updates that have not been provided by the brand; deteriorated parts due to normal wear and tear, non-domestic or improper use, or mishandling by persons or workshops outside our company. For the warranty to be valid it must be accompanied by the corresponding invoice or receipt showing the purchase date of the product in question.
4.2 Display products Display products are those which, having been on display at the points of sale, may present some aesthetic imperfection or an imperfection in the packaging, but never in relation to their proper functioning. In accordance with the law of guarantees, these products have a warranty of 1 year from the original date of purchase. The warranty does not cover malfunctions caused by inappropriate use of the device, incorrect installation, or by keeping it in places unsuitable for its safe storage; breaks; software updates that have not been provided by the brand; deteriorated parts due to normal wear and tear, non-domestic or improper use, or mishandling by persons or workshops outside our company. For the warranty to be valid it must be accompanied by the corresponding invoice or receipt showing the purchase date of the product in question.
5.1 Customer rights. In accordance with the provisions of existing laws, the customer has the right to the confidentiality and security of their personal data. That is, that such data is not disseminated, transmitted, or published without their express consent. To not receive promotional emails or advertising if they have so requested. To consult, modify or delete the personal data held in the database of AFEX SUNS, S.A.
5.2 Customer obligations. The customer must safeguard their passwords with due diligence. The information published by AFEX SUNS, S.A. exclusively for the customer must be used strictly within the intended personal business relationship. The user must not reproduce, sell or dispose of the content published by AFEX SUNS, S.A. in any form without the express permission of the Company. The user must faithfully use the shopping service provided by AFEX SUNS, S.A. on its website, and refrain from manipulating the contents of the website or interfere with its IT media through the use of viruses or other actions prohibited by law. The user must respect the purchase agreement once the order has been accepted, and ensure the timely payment of the agreed price.
5.3 Rights of AFEX SUNS, S.A. The Company has the right to maintain, modify or suspend the website without prior notice. To change the price of the offers. To refuse orders owing to lack of stock or payment default by customers. To deny customers’ access to IT tools in the event of breach of these Conditions. To receive payment for the purchases once the transaction has been accepted. To retain control and full ownership of the item until the customer has made complete payment. To reserve the right to hold draws for the goods or services on its website.
AFEX SUNS, S.A. will not be liable for any interruption to electrical or telecommunications services that prevents users from availing of the services offered.